​Student Support

A real positive that has come out of the COVID-19 crisis is the wonderful community spirit and support. From Captain Tom and his determination to the generous sharing of resources, and redesigning of support to function remotely.

It is of the upmost importance to us that all students continue to feel part of the AUEA community, so we have used various means to keep in touch in addition to online learning, including emailing/ phone calls to check how different community members are. To make sure your children have full access to support, there are a few things you can do.


1. Please ensure AUEA students in your household check their emails and respond if necessary.

2. Take a look at Kooth. This week saw the launch of kooth.com - by the Birmingham Children’s Partnership.

Kooth.com is an award winning and innovative online counselling and support service which is now be available to all young people across Birmingham aged 11-25 years.

It is a safe, confidential and anonymous way for young people to access emotional wellbeing and early intervention mental health support.

Fully trained and qualified counsellors and emotional wellbeing practitioners are available from 12 noon until 10pm Monday-Friday and 6pm-10pm on Saturday and Sunday, 365 days per year, providing a much needed out-of-hours service for emotional support in an accessible way. Kooth.com also offers articles, forum and self-help 24/7.

For further details follow the links below:

Take a look at the Kooth poster and Kooth Sign up information

You can also view a short video about the service at: https://vimeo.com/318731977/a9f32c87de.      

Young Minds

Young Minds are leading the fight for a future where all young minds are supported and empowered, whatever the challenges. They’re here to make sure young minds get the best possible mental health support and have the resilience to overcome life’s difficulties. The crisis in children and young people’s mental health is real and it is urgent. More children and young people than ever before are reaching out for help with their mental health. But for those who take that brave step, help is much too hard to find. Together, Young Minds are changing this. “We’re fighting for young people’s mental health. Join our fight.”


Also provides advice and guidance in times of bereavement 


Encourage your children to ‘drop in’ to PAUSE remotely.

Forward Thinking Birmingham are now offering a remote ‘drop in’ form of the PAUSE service for young people who need support with wellbeing and mental health.

Just as for physical health, it is really important we get the right advice and help in good time. So please share and or use the link below if there is reason to believe a young person in your home needs mental health support: https://www.forwardthinkingbirmingham.org.uk/resources

The Children's Society

Right now in Britain there are children and young people who feel scared, unloved and unable to cope. The Children’s Society works with these young people, step by step, for as long as it takes.

We listen. We support. We act.

There are no simple answers so we work with others to tackle complex problems. Only together can we make a difference to the lives of children now and in the future.

Because no child should feel alone.



Childline is yours – a free, private and confidential service where you can talk about anything

A Childline counsellor:

  • Will listen to you
  • Knows it takes courage to contact
  • Is genuine, open and friendly
  • Knows about the problems people can face
  • Won’t judge you or put you down
  • Isn’t easily shocked
  • Will let you take your time. 


Child Exploitation and Online Protection

CEOP is here to keep children safe from sexual abuse and grooming online. CEOP are unable to respond to reports about bullying, fake accounts or account hacking.

CEOP are here to help and give you advice, and you can make a report directly to us if something has happened online which has made you feel unsafe, scared or worried. This might be from someone you know in real life, or someone you have only ever met online.  We take all reports seriously and we will do everything we can to keep you safe.


The Educational Psychology Service (EPS)

The Educational Psychology Service (EPS) provides professional psychological services for children, young people and families in a wide range of educational and community settings.

We are a team of 50 HCPC Registered Educational Psychologists with multiple specialisms and, as such, we have up to date knowledge of psychological evidence-based theory and research.  This enables us to develop an understanding of complex situations in order to support you to address a wide range of developmental issues from birth to early adulthood such as:

  • Enhancing Teaching and Learning
  • Complex Special Educational Needs
  • Understanding and Managing Challenging Behaviour
  • Organisational Change Management
  • Early Years
  • Adult Learning and Professional Development
  • Assessment and Intervention with Young Adults (19-25)
  • Parenting Support and Family work



The Childhood Bereavement Network (CBN) is the hub for those working with bereaved children, young people and their families across the UK. We underpin our members’ work with essential support and representation: bringing them together across localities, disciplines and sectors to improve bereavement care for children.


Dealing with Autism

It can be difficult to discuss death and bereavement, and to help a child or adult with autism to cope with a death. Every autistic person, and their level of understanding, is different. You will need to adapt any approach or guidance for the person concerned. This website is set up to offer advice and guidance for parents with autistic children.